What are my payment choices?

We accept American Express, MasterCard and Visa.

When will my credit card or debit card be charged?

We will charge your credit card on the same day your order(s) shipped.

What Shipping methods does CosmoGadget.com offer? How much is shipping?

CosmoGadget.com does not ship to international addresses.  We ship within the United State ONLY.

Standard Shipping: $3.99

USPS Express Mail: $25.00

How long does CosmoGadget.com take to ship my order and how long will my order take to arrive?

All orders placed on Monday through Friday before 2pm (PST) usually ship the same day, orders placed after 2pm PST or on the weekend will ship the next business day.  If you ordered with standard shipping, your order will arrive in 3-7 business days. If you ordered with express shipping, you can expect your order in 1-2 business days.

Do you charge Sales Tax?

We are required to collect Sales Taxes from the state of California.  If you do not live in the state of California, you will not be charged Sales Tax on your order.

I live in California. Why am I being charged Sales Tax?

CosmoGadget.com is based in California.  By law, we are required to collect State Sales Tax on any shipment that is shipped inside the state of California.  The sales tax rate for the state of California is 7.75%.

Does CosmoGadget.com match the prices of its competitors?

CosmoGadget.com has the best prices for Authentic Software and will match or beat our competitor's prices when they are offering equivalent products. However, CosmoGadget.com will not match our competitors that sell counterfeit software.

How do I know you sell legitimate merchandise?

We actively inspect all merchandises we receive and have very strict internal guidelines for the receiving and inspection of merchandise.  We offer a 100% money back guarantee on our software authenticity. We absolutely do not sell counterfeit products.

What does OEM mean?

Original Equipment Manufacturer (OEM) software is Full Version (non-upgrade) software which includes the CD-ROM, the Certificate of Authenticity (COA), a condensed manual, a software license, and the product key codes. These elements are all you will need to load and run the software. The software runs exactly the same way as the full retail version (including automatic updates.) The main differences between OEM and Retail Box software are:

OEM software does not qualify for technical support from manufacturer.

OEM software does not come with a Retail Box.  Some software and hardware manufacturers or copyright holders prefer that hardware (sometimes specific hardware) be purchased with their OEM products. CosmoGadget.com does not have affiliations or agreements with any of these manufacturers or copyright holders relating to OEM distribution and therefore does not require the purchase of hardware when purchasing OEM software.

What does DSP stand for?

Delivery Service Partner. DSP is a type of OEM software which is non-branded. An example of branded software would be software which has the "Compaq" logo printed somewhere on the software. DSP software will have no such logos printed anywhere on the software.

What does COA mean?

Certificate of Authenticity. This confirms that the product was legitimately manufactured.

How do I cancel my order?

If your order has not yet shipped, you may contact Customer Service Department via email or live chat to cancel the order. Orders that have already been shipped cannot be cancelled.

Returns

You may return most new, unopened items sold and fulfilled by CosmoGadget.com within 15 days of delivery for a full refund or exchange less shipping and handling fee.  Products for return or exchange must be in new condition with all accessories, packing materials, disks, key codes, cards, manuals and any other materials included.  We will not accept returns of product which has been opened unless the product is defective. Defective product will be replaced with the exact same product. 

We also will not take the return of OEM software with visible Key Codes located on the outside of the software package.

CosmoGadget.com reserves the right to deny the return of any product we deem tampered with at our discretion.

Linked Websites

CosmoGadget.com may have links to external websites that are owned and maintained by persons or entities other than this website. We do not regularly review and does not necessarily endorse the content posted or products and services offered on external websites. CosmoGadget.com expressly disclaims responsibility for the contents of any linked website, the accuracy of any information contained in a linked website, and the quality of the products and services offered at any linked website. Viewing the content of any linked website is at your own risk.

What if I have a question that isn't listed here?

Please send us your question via email to sales@cosmogadget.com.